1. Introduction
Welcome to PBX, a live call application designed to facilitate voice communication over IP networks. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PBX application, services, and website.
We are committed to protecting your privacy and handling your data with transparency and care. By using PBX, you consent to the data practices described in this policy.
2. Information We Collect
PBX collects several types of information to provide and improve our services:
2.1 Personal Information
When you register for an account or use our services, we may collect:
- Name and contact information (email address, phone number)
- Account credentials (username and encrypted password)
- Billing information for paid services
- Profile information you choose to provide
2.2 Call Data
When you use PBX for calls, we collect:
- Call metadata (phone numbers, call duration, timestamps)
- Call recordings (if enabled by account administrator)
- Call quality metrics and diagnostic information
2.3 Technical Information
We automatically collect technical data when you use PBX:
- Device information (IP address, device type, operating system)
- Network information (connection type, bandwidth)
- Application usage data and logs
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Information Used |
|---|---|
| Provide and maintain PBX services | Account information, call data, technical information |
| Process transactions and send invoices | Billing information, contact details |
| Improve call quality and performance | Technical information, call quality metrics |
| Customer support and troubleshooting | Account information, technical logs, call data |
| Communicate service updates and offers | Contact information, usage patterns |
| Comply with legal obligations | All relevant information as required by law |
4. Call Recordings
PBX allows account administrators to enable call recording features. When call recording is enabled:
- All parties on a call will be notified that the call is being recorded
- Recordings are stored securely with encryption
- Access to recordings is restricted to authorized account administrators
- Recordings are retained according to your account settings and applicable laws
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our services (payment processors, hosting providers)
- Legal Requirements: When required by law, subpoena, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
6. Data Security
PBX implements appropriate technical and organizational measures to protect your information:
- End-to-end encryption for voice communications
- Encryption of data at rest and in transit
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Secure data centers with physical security measures
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Call recordings are retained according to your account settings and are automatically deleted after the retention period expires, unless you configure different retention rules.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Opt-out: Opt out of marketing communications
- Data Portability: Request transfer of your data to another service
To exercise these rights, please contact us using the information provided below.
9. International Data Transfers
PBX is a global service, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of PBX after any modification indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: